Terms and conditions

Terms & Conditions
1. DEFINITIONS

1.1. In 3Dom Terms and Conditions following definitions apply: “The Company”, “We”, “Us” – is in regards with trading as 3Dom. “Cleaner”, “operatives”, “Team Member” - means the person/group of people carrying out cleaning services on behalf of 3Dom
“Client” - means the person, company or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the services are supplied by the 3Dom.
“Client’s Address” – means the address which the service has been booked for.
“Service” - means the services carried out by 3Dom.

1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

1.3. The Headings contained in 3Dom Terms and Conditions are for convenience only and do not affect their interpretation.

2. CONTRACT
2.1 These Terms and Conditions represent a contract between 3Dom and the Client.
2.2 Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3 The Client agrees that any use of 3Dom services, including placing an order for services over the telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.4 Unless otherwise agreed in writing by the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by the Company.
3. QUOTATIONS
3.1. 3Dom reserves the right to amend the initial quotation, should the Client's original requirements change.
3.2. Differences between the quoted price and actual work to be carried out at the time of visit, which is in excess of 10% will be discussed with the Client prior to the start of the work. In such cases the Client will have to pay £20.00 cancellation fee if they decide not to accept the updated price. 4. VAT
4.1. All 3Dom prices are final, VAT non-chargeable.
5. EQUIPMENT
5.1. 3Dom shall not provide any cleaning supplies, products required to carry out the services, unless otherwise agreed with the client.
5.2. The Client must provide running water and electricity at the premises where the service takes place.

6. SERVICE & REMITTANCE
6.1 Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. The Client must make payment either by cash or cheque before the team member leaves the Client’s premises or on receipt of invoice. All cheques are payable to "3Dom".
6.2 Payment by the Client of the monthly or quarterly service fee detailed in section 6.3 will allow the client access to 3Doms database of team members. If 3Dom considers it necessary to make variations in the service supply, 3Dom reserves the right to make these variations as it sees fit.

6.3 Payment for 3Dom regular schedules shall be in the form of a signed standing order mandate in advance as indicated in the engagement letter or by cheque at the time of signing the engagement. 6.4 Payment terms for any invoiced jobs are immediate after presentation of invoice.

6.5 Irrespective of whether a Client is using a team member introduced by 3Dom, such payments of the service fee will continue until the agreement is terminated lawfully in accordance with clause 13. 6.6 Responsibility for payment to the team member for regular scheduled services as detailed in the handbook is solely the responsibility of the Client.

6.7 Clients will pay usual hourly rate to the team member if the Client with less than 12 hours notice cancels a scheduled appointment.

6.8 3Dom will not refund any advance payment of the service fee upon notice of termination by the Client. No refunds will be given during the notice period.

6.9 If for any reason the Client continues to pay 3Dom following termination, 3Dom reserves the right to charge a reasonable administration fee for each overpayment.

6.10 Although greatly appreciated and a powerful way to say ‘Thank you’, the Client understands that tipping is not required.
6.11 3Dom reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
6.12 3Dom reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
6.13 All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.14 3Dom reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
6.15 The rates of payment by 3Dom shall be as agreed between the Company and the Client, or his representative. The Client shall make no reduction or retention from the sum due under any invoice.

7. CANCELLATION
7.1. The Client can cancel the scheduled regular service by giving prior notice not less than12 hours before the service. The service fee to 3Dom will still apply.
7.2. Amendment fee of £5.00 will be added rescheduling a regular schedule if the notice is given on the same day of providing the service.
7.3. The Client must pay the full price of the booked service if:
7.3.1 Our team members arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;
7.4. If the Client needs to change a service day or time 3Dom will do its best to accommodate the request free of charge, if it is not made at the same date of providing the service.

8. REFUNDS
8.1. No refund claims will be entertained once the service has been carried out.
8.2. Refund will be issued only if a team member has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

9. COMPLAINTS
9.1. All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by 3Dom with details of the complaint within 24 hours of the work being completed. 3Dom will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
9.2. All complaints must be received in writing by post, fax or email no later than 24 hours after the completion of the service.
9.3. The Client agrees to allow the Company back to re-work any disputed area(s)/item(s) before arranging a third party to carry out cleaning services.

10. CLAIMS
10.1. 3Dom will cover damages caused by a cleaning operative working on behalf of the Company. All claims for damages are limited to £50.00.
10.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to no compensation.
10.3. 3Dom may require entry to the location of the claim within 48 hours to correct the problem.
10.4. While 3Dom team members make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, 3Dom requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
11. LIABILITY
11.1. 3Dom shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential), which may be suffered or incurred by the Client arising from or in any way connected with:
11.2. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
11.3. Late arrival of Company team members at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the visit may be re-scheduled.
11.4. An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods;
11.5. 3Dom shall not be liable for any damages worth £50.00 or more.
11.6. 3Dom shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
12. SUPPLEMENTARY TERMS
12.1. If the Client requests keys to be collected by 3Doms operatives/team members from an address outside the postal code of the Client’s address then a £10.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pick up address or any other address another charge of £10.00 will apply.
12.2. If any estimates of how long it will take the cleaning team member to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or an office of similar size to the Client's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
12.3. The Client understands that the price he has been quoted is not for a "package deal" and does not include anything apart from the service agreed.
12.4. A quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
12.5. Our team members are happy to move furniture. Due to Health and Safety regulations the team member will attempt to move only furniture that requires no more than one person.
12.6. 3Dom shall arrange an immediate replacement should a team member cannot attend a scheduled visit, and will inform the Client prior to the visit.
12.7. All fragile and highly breakable items must be secured or removed.
12.8. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. 3Dom shall not be responsible for the Clients failure to comply with this obligation.
12.9. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
12.10. 3Dom reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

13. TERMINATION

13.1 The Client can terminate this contract with 3Dom only by giving one month’s written notice to 3Dom.

13.2 3Dom can terminate this contract with the Client only by writing to the Client with 1 weeks notice.

13.3 The Client agrees not to recommend any 3Dom introduced team member to any one else unless 3Dom service is used. For a period of 18 months following termination, the Client agrees not to employ any current or past team member introduced by 3Dom.

13.4 Team members have been instructed not to approach or accept a verbal or written contract with a client past or present. Should this be found to be the case that a client engages a current or past team member or the team member agrees a contract verbally or written, 3Dom reserve the right to cancel this agreement with immediate effect and charge the Client a cancellation fee of £50.00.
14. OUR GUARANTEE
14.1 3Dom has built its business and reputation by providing its clients with the best possible service available. Still, we realise, that they sometimes mistakes occur. For this reason, 3Dom offers you a guarantee. If the Client is not satisfied with the Company’s service for any reason, our team members will come back to the Client’s home and complete to his complete satisfaction.
14.2 Our guarantee is subject to a complaints notice no later than 48 hours after the completion of the service.

15. REFERRAL CREDIT
15.1. Every Client of the Company will receive a one-time credit of £10.00 for referring our services to another Client. Credit will be issued after we receive cleared funds from the new Client.

16. LAW
16.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

Client Signed:

Dated:

For and on behalf of 3Dom:

Signed:

Dated: